Shipping & Return Policy for Display to Order (ODO) Products

At eMerchant Authority, we aim to provide a satisfactory shopping experience for our customers. This return policy specifically covers Display to Order (ODO) products purchased from our website. Please review the following guidelines:

1. Eligibility for Returns:

   • ODO products are eligible for return within 14 days from the date of delivery.
   • The product must be in its original condition, unused, and in its original packaging to be eligible for a return.

2. Return Process:

   • To initiate a return, please contact our customer support team via email or phone, providing your order details and reason for return.
   • Our customer support team will guide you through the return process and issue a Return Merchandise Authorization (RMA) number.
   • Clearly mark the RMA number on the package or include it in the return shipment.
   • Returns without an authorized RMA number may not be accepted.

3. Return Shipping and Restocking Fee:

   • The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping method for the safe return of the product.
   • A restocking fee of 15% will be deducted from the refund amount to cover processing and restocking costs.

4. Inspection and Refunds:

   • Upon receiving the returned ODO product, our team will inspect it to ensure it meets the eligibility criteria mentioned in point 1.
   • If the product passes inspection, we will process the refund to the original payment method within a reasonable timeframe.
   • Please note that it may take several business days for the refunded amount to reflect in your account, depending on your bank or payment processor.

5. Delivery Time:

   • ODO products typically have a delivery time of 3-7 business days. This delivery time frame may vary depending on the product and location.
   • Please consider the delivery time when requesting a return to ensure it falls within the eligible return period.

6. Exclusions:

   • Certain products may be non-returnable due to hygiene reasons or if explicitly mentioned on the product page.
   • Customized or personalized ODO products are generally non-returnable unless they have arrived damaged or with defects.

7. Damaged or Defective Products:

   • If you receive a damaged or defective ODO product, please contact our customer support team immediately.
   • We may request supporting documentation such as photos or videos to assess the issue.
   • Once verified, we will arrange for a replacement or issue a refund, including the return shipping costs.

Please note that this return policy applies specifically to ODO products. For non-ODO products, please refer to our general return policy on our website.

We reserve the right to modify or update this return policy at any time, and any changes will be reflected on our website. We recommend reviewing this policy before making a purchase.

If you have any further questions or require assistance regarding returns, please don't hesitate to reach out to our customer support team.

Thank you for choosing eMerchant Authority!